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Return Policy

We want you to be completely satisfied with your purchase. We accept returns for store credit up to 14 days from date of shipment on items that are in new, unused condition, have the original tags attached, and include original invoice. No makeup or deodorant stains. Shoes must be returned in original box, unworn, no damage to bottom of shoes. Intimates, swimwear, sunglasses, accessories, jewelry, headwear and sale/clearance items are FINAL SALE and are not be eligible for returns.


Makeup and body care is also FINAL SALE.

Return Process

You will be responsible for return shipping. Please place your item(s), along with original invoice inside mailer and take to your local post office and pay for postage. We will notify you via email once we receive your return. If approved, we will issue a custom discount code to use on future orders.


Our return address is below:
Plum Boutique 

Attn: Returns
281 Main Street 

Greenfield, MA 01301

Exchange Policy

We currently can not accept exchanges at this time. If you are looking to order another item, we recommend placing a separate order once your store credit is posted. We will notify you and walk you through the process.


Standard shipping rate is $10.00. USPS typically takes 5-10 business days to deliver. We do offer FREE shipping for orders over $100. Please contact us if you need rush delivery.


Once your order has been processed, you will receive an order confirmation email with tracking information.

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